Privacy Policy

At Lourds Aircool Service, we prioritize the confidentiality of our customers. This privacy policy explains what information we collect when you request booking slots, ask for valuations, or message us.

1. Information We Collect

We only collect personal information that you proactively provide when scheduling service visits:

• Contact Details: Your name, phone number, and email address.
• Service Address: Your house/office number, building name, and area in Thane.
• Appliance Data: Brand, model, capacity, and age of your AC unit.

2. How We Use Your Information

Your contact information is used strictly to coordinate service calls, dispatch AC mechanics, send billing invoices, and query feedback on completed repairs. We do not sell or share your contact details with external advertising agencies.

3. Data Security

We employ secure local databases to store your address and billing records. Access to this data is restricted to dispatch administrators and dispatch mechanics during active service calls.

4. Contact Us

If you have questions regarding this policy or wish to request deletion of your records, contact us at:
Lourds Aircool Service
Shop no. 2, Shivneri CHS, Pokharan Road No. 2, Thane West, Maharashtra 400601
Email: Lourdsaircoolservice@gmail.com